SLA

For all servers located in Russia with price below (and icluding) $200 monthly.

• Server reboot, hardware replacement
• IP KVM access by request for servers without instant KVM (promo packages)
• Full support via email & ticket system

Time of solution - Best effort, 12 hours max.

Working hours - 24x7x365

For all servers located in Russia with price above  $200 monthly.

• Server reboot, hardware replacement
• instant IP KVM access 
• Full support via email & ticket system & phone

Time of solution - priority service, 6 hours max.

Working hours - 24x7x365

Payment methods

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