SLA

For all servers located in Russia with price below (and icluding) $200 monthly.

  • Server reboot, hardware replacement
  • IP KVM access by request for servers without instant KVM (promo packages)
  • Full support via email & ticket system

Time of solution - Best effort, 12 hours max.

Working hours - 24x7x365

For all servers located in Russia with price above  $200 monthly.

  • Server reboot, hardware replacement
  • instant IP KVM access 
  • Full support via email & ticket system & phone

Time of solution - priority service, 6 hours max.

Working hours - 24x7x365

 
Support
FAQSLA
Payment methods

Need help?
Sales: + 7 (495) 923-97-73
Support 24x7: + 7 (495) 923-97-73